REFUNDS, RETURNS, AND DEFECTIVE DVD's
No refunds are available for monthly and gift subscriptions. Defective films may be returned for a replacement, but not a refund.
If you receive a defective film you have 30 days to return it to us. If we do not receive the DVD in 30 days, you will be charged for additional DVD. If you return a defective DVD, you can return it to be replaced with the same title only; we cannot exchange a defective DVD for a different DVD title or a refund. If you wish to exchange the film, please send an email to email@example.com
or call 877-286-7610 to notify us of the defect. We will send a replacement film and a self addressed stamped envelope for you to return the defective film to us. Please include a note with the returned film stating the nature of the defect.
We do not accept returns or exchanges for non-defective subscription and catalog films.
Although all DVDs are checked before they are sent to you, titles are occasionally damaged in transit. If you receive a DVD that skips, try wiping the disc from its center to outer edge (never in a circular motion) with a clean, lint-free cloth. Dust particles are also a common cause for most playback problems. If cleaning doesn't solve your problem, email us at or firstname.lastname@example.org
. If customer service cannot solve your problem, we will replace a defective product with a new one, if you notify us within 30 days of receiving the defective DVD (please note: defective products will be replaced with the same product; we cannot exchange a defective item for a different item).
If your DVD arrives in a package that is crushed or ruined, please notify us immediately and keep the damaged package. If your product was shipped via UPS, you must hold on to the packaging for five (5) business days before you can dispose of the packaging, as UPS might investigate the issue.